Refund & Return Policy

AG Fashion Collections

At AG Fashion Collections, customer satisfaction is important to us. We strive to provide premium-quality fashion jewellery and accessories with care and attention to detail. Please read our Refund & Return Policy carefully before making a purchase.

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1. Eligibility for Returns

Products may be eligible for return or exchange if:

• The item received is damaged or defective
• The wrong product was delivered
• The product has a manufacturing defect
• The return request is raised within the eligible return period

To qualify for a return:

• The product must be unused and unworn
• Original packaging, tags, and accessories must be intact
• Proof of purchase/order confirmation must be provided

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2. Non-Returnable Products

The following items are generally not eligible for return or refund:

• Customized or personalized products
• Earrings and certain hygiene-sensitive items
• Products damaged due to misuse or improper handling
• Clearance sale or discounted items
• Products without original packaging

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3. Return Request Process

Customers must contact AG Fashion Collections within the specified return period after delivery.

To initiate a return:

• Share the order details
• Provide clear images/videos of the product if damaged or incorrect
• Mention the reason for return or exchange

Once the request is reviewed and approved, further instructions will be shared.

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4. Refund Policy

Refunds will be processed only after:

• Product inspection and verification
• Approval of the return request

Approved refunds may be credited through:

• Original payment method
• Store credit
• Bank transfer (where applicable)

Refund processing timelines may vary depending on the payment provider or banking partner.

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5. Exchange Policy

Eligible products may be exchanged based on:

• Product availability
• Approval after inspection

If the requested replacement product is unavailable, customers may receive:

• Store credit
• Refund (if applicable)

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6. Damaged or Incorrect Products

If you receive:

• A damaged item
• A defective product
• An incorrect order

Please contact us immediately with:

• Unboxing images/videos
• Product photos
• Order details

We will make every effort to resolve the issue promptly.

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7. Cancellation Policy

Orders may only be cancelled before dispatch.

Once the product has been shipped, cancellation requests may not be accepted.

AG Fashion Collections reserves the right to cancel orders due to:

• Pricing errors
• Stock unavailability
• Suspicious or fraudulent transactions

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8. Shipping Charges

• Shipping charges may be non-refundable unless the return is due to our error.
• Customers may be responsible for return shipping costs in certain cases.

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9. Quality Assurance

Every product is carefully checked before dispatch to ensure:

• Quality standards
• Secure packaging
• Proper finishing

Minor variations in handmade or artisan jewellery may naturally occur and are not considered defects.

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10. Contact Support

For return, refund, or exchange assistance, customers may contact AG Fashion Collections through the official communication channels available on the website or social media platforms.