Shipping Policy

AG Fashion Collections

At AG Fashion Collections, we are committed to delivering your favourite fashion jewellery and accessories safely and efficiently. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

---

1. Order Processing

• Orders are processed after successful payment confirmation.
• Processing time may vary depending on product availability, customization requirements, and order volume.
• Orders placed on weekends or public holidays may be processed on the next working day.

---

2. Shipping Timeline

Estimated delivery timelines may vary based on location and courier availability.

Standard Delivery

• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days

Delivery timelines are approximate and may vary during:

• Festivals
• Sale periods
• Weather disruptions
• Public holidays
• Unforeseen courier delays

---

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping offers may be available on selected orders or promotional campaigns.
• Additional charges may apply for express delivery or special handling requests.

---

4. Order Tracking

Once the order is shipped:

• Customers may receive tracking details through email, SMS, or WhatsApp (where applicable).
• Tracking updates depend on courier partner systems.

---

5. Delivery Address

Customers are requested to provide accurate:

• Name
• Contact number
• Delivery address
• PIN code

AG Fashion Collections will not be responsible for delivery issues caused by incorrect or incomplete address details.

---

6. Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

• Customer unavailability
• Incorrect address
• Non-response

the package may be returned to us, and re-shipping charges may apply.

---

7. Damaged Packages

If the package appears damaged or tampered with at the time of delivery:

• Please avoid accepting the package if possible
• Contact us immediately with photos/videos of the package

We will assist in resolving the issue at the earliest.

---

8. International Shipping

International shipping availability may vary depending on location and product category.

Additional charges such as:

• Customs duties
• Taxes
• Import fees

shall be the responsibility of the customer, as per the destination country’s regulations.

---

9. Delays Beyond Our Control

While we strive for timely deliveries, AG Fashion Collections shall not be held responsible for delays caused by:

• Natural disasters
• Transport disruptions
• Government restrictions
• Courier service interruptions
• Other unforeseen circumstances

---

10. Contact Support

For shipping-related queries, customers may contact AG Fashion Collections through the official communication channels available on the website or social media platforms.